ChatBots, once the product of inventive sci-fi writers (such as Arthur C. Clarke’s HAL, the “sentient” computer), may be one of the most useful customer service inventions for business of modern times. While computers, software and the myriad of apps that have been produced (is there an app for that?) have greatly improved many areas […]

ChatBots, once the product of inventive sci-fi writers (such as Arthur C. Clarke's HAL, the “sentient” computer), may be one of the most useful customer service inventions for business of modern times. While computers, software and the myriad of apps that have been produced (is there an app for that?) have greatly improved many areas... Continue Reading →