From bots and AI to counterfeit reality and fake news, these predictions require IT leaders to pace their adoption.
Here are this year’s predictions:
1. By 2021, early adopter brands that redesign their websites to support visual and voice search will increase digital commerce revenue by 30 percent.
2. By 2020, 5 of the top 7 digital giants will willfully “self-disrupt” to create their next leadership opportunity.
3. By year end 2020, the bank industry will derive 1 billion dollars of business value from the use of blockchain-based cryptocurrencies.
4. By 2022, the majority of individuals in mature economies will consume more false information than true information.
5. Through 2021, AI-driven creation of “counterfeit reality,” or fake content, will outpace AI’s ability to detect it, fomenting digital distrust.
6. By 2021, more than 50 percent of enterprises will spend more per year on bots and chatbot creation than on traditional mobile app development.
7. By 2021, 40 percent of IT staff will be “versatilists,” holding multiple roles, most of which will be business (rather than technology) related.
8. In 2020, AI will become a positive net job motivator, creating 2.3 million jobs while only eliminating 1.8 million jobs.
9. By 2020, Internet of Things (IoT) technology will be in 95 percent of electronics for new product designs.
10. Through 2022, half of all security budgets for IoT will go to fault remediation, recalls, and safety failures, rather than to protection.
In summary, Plummer said we must be aware of the changes that are coming: “You have to pay attention to the future, or the future will pay attention to you in ways you don’t like.”